Return/Refund Policy

POLICY RETURN DEADLINE:

Due to limited warehousing locations returns are accepted only for orders across Unites States within 30 days of delivery. Unfortunately, we can’t offer a refund past 30 days from delivery day. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Items with obvious signs of use, any item not in its original condition, damaged items and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

 

RETURNS (IF APPLICABLE):

Once your returned item is received and inspected, we will send you an email to notify you whether the refund has been approved. If it has, your refund will be processed, and a credit will be applied to your original method of payment within 2-5 business days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, please double-check with your financial institution, it may take some time before your refund is officially posted. If they were not able to help you, please use the Contact Us form at the top of the page and send us an email. We will reply within 24 hours.

   

EXCHANGES (IF APPLICABLE):

We only can replace items if they are defective or damaged. Exchanges are not available. If you would like to replace your order with the same item in a different size/color, etc., you will need to request a return label by contacting us at support@thefurkiddo.com, returning the item and placing a new order. Return shipping will be covered if the replacement order is placed by the time we receive your returned item. 

  

RETURN SHIPPING:

To return your product please email us to get the return label. Customers are responsible for covering return shipping costs. If you receive a refund, the cost of return shipping will be deducted from the amount. Depending on where you live, the time and cost of the return shipping might vary.